Pricewatcher for pc hardware code#
After another week of waiting, the code was sent on February 9th.” Happy days this time?
“Unfortunately, their promises didn’t work, I kept calling them every day but didn’t get answers as to what was happening and why I still had not got the code. Our reader was told that it might take 24-48 hours to get the voucher to her email address. While she had been made wait longer than was ideal, at least she was getting a new laptop. A girl who was talking with me on that day stated that the decision was made, they would not repair my laptop and they would send me a voucher code which I could redeem it in my local Currys.” At the end of that week I didn’t get any text or email, so on February 2nd I called customer support again just to get any update. That conversation made me really upset and frustrated. She was also told the company would contact her “with their final decision at the end of that week. “After transferring me to different teams over and over, keeping on the line nearly for an hour, they told me that my laptop was on the last repair stage and the repair team were deciding if they should fix it or just give me a new one.”
At this point I was thinking that repair was taking longer than it was supposed to and on January 26th I decided to call the customer support team. She was also told that the retailer needed “to order parts to complete my repair and they would let me know a new return date as soon as it was ready. Three days later, she got another text message to say that Covid-19 measures were causing some delays. “On January 17th I got a text again to say that my item had arrived at their repair centre,” she continues.
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